Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Refunds

Once your return has been received and verified, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed within a certain number of days and automatically credited to your credit card or original payment method.

Late or missing refunds

If you have not yet received a refund, check your bank account again first.

Then contact your credit card company; it may take a while for your refund to be officially booked.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all this and still have not received a refund, please contact us at fernand@puuur.com.

Exchange

We only replace items if they are defective or damaged. If you would like to exchange an item for the same item, please email us at fernand@puuur.com.

Shipping returns

To return your product, contact us at fernand@puuur.com so we can provide you with the correct address.

You are responsible for paying the shipping costs for returning your product. Shipping costs are not refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you,

If you are returning more expensive items, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need help?

Please contact us at fernand@puuur.com for questions about refunds and returns.